👋🏾 I'm Austin - Designing digital products for enterprises and startups since 2016. Specializing in experiences with natural language models since 2020.

Expose

Content Deisgn

Pagers Direct

IVA

Library & Archive

Site Design

Expose

Content Deisgn

Pagers Direct

IVA

Library & Archive

Site Design

Expose

Content Deisgn

Pagers Direct

IVA

Library & Archive

Site Design

Recent Experience

My recent professional experiences

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Conversation Designer

Intuit Jan - Present

Improving Quickbooks Digital Assistant by revising guidelines, and intent revisions for engaging chatbot experiences.

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Senior Conversation Designer

Salesforce Mar 2021 - Jan 2023

Designed chatbots for knowledge search, billing, and UX across products. Championed user-centered conversation design company-wide.

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UX Designer

Hoover Institution Library & Archives Dec 2017 - Dec 2020

Redesigned website for efficient access to archival resources. Created guided experience for researchers & prototyped chatbot for pandemic support.

Made with

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by

Made with

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by