👋🏾 I'm Austin - Designing digital products for enterprises and startups since 2016. Specializing in experiences with natural language models since 2020.
Recent Experience
My recent professional experiences
Conversation Designer
Google via Akraya: Aug 2024-Jan 2025
Analyzed the Google Ads Help experience to improve it from a generic FAQ Agent into a specialized Ads Help assistant, with better clarity, efficiency, and personalization for consistent responses.
Conversation Designer
Intuit @NextGen Technologies Jan 2024 - Aug 2025
Improving Quickbooks Digital Assistant by revising guidelines, and intent revisions for engaging chatbot experiences.
Senior Conversation Designer
Salesforce Mar 2021 - Jan 2023
Designed chatbots for knowledge search, billing, and UX across products. Championed user-centered conversation design company-wide.